Business Resources Available for Licence or Class Set (Print Copy) Purchase
Please refer to the Training Resources for Licence page for a summary of the licence agreement arrangements. Contact us for more information on licence agreements for individual products.
Our products are now also able to be purchased in class sets with a Trainer Copy inclusive of marking guides and Assessment Maps. Please Contact us directly for more information.
Note that we are also able to write new resources or to split clustered Units to meet the needs of clients. Ample lead time is required for custom orders.
Note that the modules are currently being updated for BSB07 Business Services Training Package and this web site will be updated as each is revised and published.
Certificate 2 level:
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Introduction to Communication Skills for units BSBCMM201A Communicate in the workplace Also available as a stand alone module |
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Introduction to Work Skills for units Introduction to Work Skills for units: BSBWOR202A Organise and complete daily work activities Both of these units are also available as stand alone modules |
Click here for a sample. |
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Introduction to Workplace Safety for unit BSBOHS201A Participate in OHS processes |
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Introduction to Customer Service for units BSBCUS201A Deliver a service to customers |
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Organising workplace information for units: BSBINM201A Process and maintain workplace information Both of these available as stand alone modules |
Click here for a sample. |
Environmental work practices for unit: BSBSUS201A Participate in environmental work practices |
Working in business for units: BSBIND201A Work effectively in a business environment |
Organising your work for units: BSBWOR202A Organise and complete daily work activities |
Communicating at work for unit: BSBCMM201A Communicate in the workplace |
Working in teams for unit: BSBWOR203A Work effectively with others |
Processing workplace information for unit: BSBINM201A Process and maintain workplace information |
Certificate 3 level :
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Occupational Health and Safety in Service Industries for unit BSBOHS301B Apply knowledge of OHS legislation in the workplace |
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Quality Customer Service for unit: BSBCUS301A Deliver and monitor a service to customers
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Product Knowledge for units: BSBPRO401A Develop product knowledge Both of these available as stand alone modules |
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Advanced Medical terminology for units BSBMED301B Interpret and apply medical terminology appropriately |
NEW! No sample currently available. Contact us for further information. |
Managing the self for unit: BSBWOR301A Organise personal work priorities and development |
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Developing product knowledge for unit: BSBPRO401A Develop product knowledge |
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Introduction to product knowledge for unit: BSBPRO301A Recommend products and services |
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Certificate 4 level:
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Implementing quality customer service for unit BSBCMN410A Co-ordinate implementation of customer service policies |
Click here for a sample. |
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Safety is your business : for Service Industries and General Small Business for unit BSBOHS407A Monitor a safe workplace |
Click here for a sample. |
PD: Facilitator's handbook for unit: BSBLED401A Develop teams and individuals
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Click here for a sample. |
Team Management for unit BSBWOR402A Promote team effectiveness BSBMGT401A Show leadership in the workplace |
NEW! No sample currently available. Contact us for further information. |
Project Management for units BSBPMG510A Manage projects BSBWOR404A Develop work priorities |
NEW! No sample currently available. Contact us for further information. |
Under Development:
A range of resources for BSBSBM units are in production but have been delayed as we had 3 new training packages published at the same time and we have been producing titles in order of demand.
Additional Certificate II level resources are under development, and will be released after they have been trialled with students. Please check back regularly for updates.
Last updated; 27 Jull, 2010